System and Method for Facilitating Transportation of a Vehicle Involved in a Crash

ABSTRACT

A system, method, and computer-readable medium to facilitate treatment of a damaged vehicle by gathering crash information, estimating an extent of vehicle damage, and requesting transport of the damaged vehicle from the crash site to a treatment facility.

RELATED APPLICATIONS

This application is a continuation application of U.S. patentapplication Ser. No. 14/335,501 filed Jul. 18, 2014; which is acontinuation application of U.S. patent application Ser. No. 14/085,487,filed Nov. 20, 2013; which claims benefit to the filing date of U.S.Provisional Patent Application 61/798,949, filed Mar. 15, 2013; and thecontents of each of these applications are expressly incorporated hereinby reference. This application is also related to pending U.S. patentapplication Ser. No. 14/085,497, “System And Method For Treating ADamaged Vehicle,” filed Nov. 20, 2013; and Ser. No. 14/085,512, “SystemAnd Method For Routing A Vehicle Damaged In A Crash,” filed Nov. 20,2013; and the contents of each of these patent applications areexpressly incorporated herein by reference.

TECHNICAL FIELD

The present disclosure generally relates to a system and a method fortreating a vehicle damaged in a crash and, more particularly, toestimating the amount of damage to the vehicle and facilitatingtransportation of the damaged vehicle to an appropriate treatmentfacility.

BACKGROUND

Every year, vehicles are involved in collisions that result in varyingamounts of damage to the vehicle. If the damaged vehicle is insured, aninsurance claim is usually filed shortly after the collision. Thedamaged vehicle is typically brought to a location where an appraisal orassessment of the damage is made. Depending on the extent of the damageand the treatment facility where the damaged vehicle was brought, thedamaged vehicle may then need to be further transported to a differenttreatment facility that is capable of performing the necessary repairs,or in the case where the damage is too costly to repair, to a salvage ora scrap facility. Additional costs are incurred when the damaged vehicleis brought to a first location for the initial appraisal and then to asubsequent location for the repair or salvage. By determining the extentof damage to the vehicle and the corresponding treatment shortly after acollision, the time and costs involved to currently process an insuranceclaim may be reduced.

SUMMARY

Example systems and methods for treating and/or routing a damagedvehicle after a crash are herein described. In accordance with a firstexample aspect of the invention, a method implemented on a computersystem for treating a vehicle damaged in a crash includes receivingcrash information about the damaged vehicle, determining a crashvelocity of the damaged vehicle based on the received crash information,determining a crash direction of the damaged vehicle based on thereceived crash information, determining a treatment complexity levelbased on the crash information, and automatically transmittinginformation associated with the treatment complexity level.

In accordance with a second example aspect of the invention, a computersystem for facilitating transportation of a vehicle damaged in a crashincludes a first computing device including one or more processors andone or more sensors are coupled to the one or more processors. The oneor more sensors monitor operating information of the vehicle andfacilitate providing crash information of the damaged vehicle to thefirst computing device. The computer system includes a firstcommunication module coupled to the one or more processors of the firstcomputing device and wirelessly transmitting the crash information to asecond computing device. The second computing device includes one ormore processors and one or more memory devices for storing executableinstruction that when executed on the one or more processors of thesecond computing device cause the computer system to evaluate the crashinformation and determine a treatment complexity level associated withthe damaged vehicle. The computer system includes a second communicationmodule coupled to the second computing device, wherein the secondcommunication module transmits information associated with the treatmentcomplexity level.

In accordance with a third example aspect of the invention directed to acomputer system for treating a vehicle damaged in a crash, the computersystem includes a computing device includes one or more processorscoupled to one or more devices, wherein the one or more memory devicesstore executable instructions that when executed by the one or moreprocessors cause the computer system to determine a treatment complexitylevel. The computer system includes one or more sensors coupled to theone or more processors for monitoring operating information of thevehicle, wherein the one or more sensors are capable of gathering crashinformation of the vehicle. The computer system includes a comparator oranalyzer operatively coupled to the processor for evaluating the crashinformation of the vehicle with a compilation of collision data of avehicle type that includes the damaged vehicle, and a wirelesscommunication module coupled to the processor for transmittinginformation associated with the treatment complexity level.

In accordance with a fourth example aspect of the invention, a tangible,computer-readable medium stores instructions that when executed by aprocessor of a computer system cause the computer system to gather crashinformation about the vehicle, determine a crash velocity of the vehiclebased on the crash information, determine a crash direction of thevehicle based on the crash information, determine a treatment complexitylevel based on an analysis of the crash information with a compilationof collision data of a vehicle type that includes the vehicle, andtransmit information associated with the treatment complexity level.

In further accordance with any one or more of the foregoing first,second, third, and fourth example aspects, a method, system, andcomputer-readable medium may further include any one or more of thefollowing preferred forms.

In one form, determining a treatment complexity level includes comparingthe crash velocity of the damaged vehicle to collision data of a vehicletype that includes the damaged vehicle.

In another form, determining a treatment complexity level includescomparing the crash direction of the damaged vehicle to collision dataof a vehicle type that includes the damaged vehicle.

In another form, determining a crash velocity of the damaged vehicleincludes measuring an acceleration associated with the damaged vehicleand determining the crash velocity from the measured acceleration.

In another form, determining a crash direction of the damaged vehicleincludes measuring an acceleration associated with the damaged vehicleand determining the crash direction from the measured acceleration.

In another form, determining a treatment complexity level includesperforming a mathematical operation on the crash velocity.

In another form, determining a treatment complexity level includesperforming a mathematical operation on the crash direction.

In another form, the method includes monitoring operating informationabout the damaged vehicle.

In another form, monitoring operating information of a damaged vehicleincludes monitoring an operating velocity of the damaged vehicle, andmonitoring an operating direction of the damaged vehicle.

In another form, monitoring an operating velocity of the vehicleincludes measuring an acceleration associated with the damaged vehicleand determining the velocity of the damaged vehicle from the measuredacceleration.

In another form, gathering crash information includes measuringacceleration associated with the damaged vehicle in one or moredirections with an accelerometer; and wherein determining a treatmentcomplexity level includes utilizing the measured acceleration to assessacceleration segments including one or more of a fore-aft accelerationand a lateral acceleration.

In another form, the crash information includes a crash velocity of thedamaged vehicle and a crash direction of the damaged vehicle.

In another form, the one or more sensors include an accelerometermonitoring acceleration associated with the damaged vehicle in one ormore directions.

In another form, the crash information includes a crash velocity of thedamaged vehicle determined from the acceleration measured by theaccelerometer, and a crash direction of the damaged vehicle determinedfrom the acceleration measured by the accelerometer.

In another form, a comparator operatively coupled to the secondcomputing device compares the crash information of the damaged vehicleto a compilation of collision data of a vehicle type that includes thedamaged vehicle.

In another form, the vehicle type includes one or more of a vehiclemake, a vehicle model, and a vehicle year.

In another form, the compilation of collision data is stored on thememory.

In another form, the compilation of collision data includes a particulartreatment complexity level equated to a particular collisioninformation.

BRIEF DESCRIPTION OF THE DRAWINGS

The figures described below depict various aspects of the systems andmethods disclosed herein. It should be understood that each figuredepicts an embodiment of a particular aspect of the disclosed system andmethods, and that each of the figures is intended to accord with apossible embodiment thereof. Further, wherever possible, the followingdescription refers to the reference numerals included in the followingfigures, in which features depicted in multiple figures are designatedwith consistent reference numerals.

FIG. 1 is a general overview of a vehicle treatment system for treatinga vehicle damaged in a crash;

FIG. 2 depicts an example vehicle treatment process capable of beingimplemented in the vehicle treatment system illustrated in FIG. 1 inaccordance with the presently described embodiments;

FIG. 3 depicts an example method for gathering or receiving crashinformation in accordance with the presently described embodiments;

FIG. 4 depicts an example method for estimating the extent of vehicledamage in accordance with the presently described embodiments;

FIG. 5 depicts an example method for determining the treatmentcomplexity level of the damaged vehicle in accordance with the presentlydescribed embodiments;

FIG. 6 depicts an example method for determining the treatment facilityin accordance with the presently described embodiments;

FIG. 7 depicts an example method for treating the damaged vehicle inaccordance with the presently described embodiments;

FIG. 8 depicts another example method for treating the damaged vehiclein accordance with the presently described embodiments;

FIG. 9 is a block diagram depicting a mobile computing device, anon-board computing device, a server device, and a communication networkthat may configured in the example system for treating a damaged vehiclein accordance with the described embodiments;

FIG. 10 is a block diagram of an example mobile computing device,on-board computing device, and/or server device capable of beingimplemented in the system shown in FIG. 9; and

FIGS. 11-14 depict example embodiments of displayed information on theuser interface of the computing device(s) in accordance with thepresently described embodiments.

DETAILED DESCRIPTION

A vehicle treatment system utilizes crash information of a vehicleinvolved in a crash to approximate the extent of damage to the vehicleand determine a treatment facility for treating the damaged vehicle. Theestimated vehicle damage is used to calculate a treatment complexitylevel for treating the vehicle. Based on a determined treatmentcomplexity level, the system identifies a treatment facility capable oftreating the damaged vehicle and sends information for transporting thedamaged vehicle to the treatment facility, thereby removing the need toinitially bring the damaged vehicle to an interim location for a damageassessment before transporting the damaged vehicle to a designatedtreatment facility for treatment.

More specifically, the vehicle treatment system receives crashinformation in the form of acceleration, velocity, and/or impactdirection of the vehicle at the time of the crash. To estimate theextent of vehicle damage caused in the crash, the system analyzes one ormore aspects of the crash information. In one example embodiment, thesystem calculates an estimate of the vehicle damage by comparing thecrash information to collision data of a vehicle type that includes thedamaged vehicle. The collision data may include various levels ofvehicle damage associated with specified aspects of collisioninformation. For example, one category of vehicle damage in thecollision data may be equated to a particular vehicle acceleration orvelocity, or a range of vehicle accelerations or velocities. Othercategories of vehicle damage in the collision data may also be equatedto a vehicle direction, which indicates where the damaged vehicle waslikely impacted. Based on the extent of vehicle damage estimated by thecomparison of the crash information to the collision data, the systemdetermines a treatment complexity level for treating the damagedvehicle. Thereafter, information related to treating the damaged vehicleis then transmitted by the system. The treatment information may beautomatically sent to a treatment facility, a vehicle transporter, aperson or entity such as the vehicle owner, or an associated insuranceagent, for example. As such, this system allows for vehicles damaged ina collision to be transported directly to a treatment facility capableof performing the desired treatment, e.g., repair, salvage, scrap; soonafter the crash, thereby avoiding the time associated with bringing thedamaged vehicle to an assessment center or having an adjuster visit thedamaged vehicle to assess an insurance claim before the damaged vehicleis brought to a designated treatment facility.

FIG. 1 is a general overview of a system 100 for determining a treatmentof a vehicle damaged in a crash. As used herein, the term “vehicle”refers to any type of powered transportation device, which includes, andis not limited to, an automobile, truck, bus, motorcycle, or boat. Whilethe vehicle may normally be controlled by an operator, it is to beunderstood that the vehicle may be unmanned and remotely or autonomouslyoperated in another fashion, such as using controls other than thesteering wheel, gear shift, brake pedal, and accelerator pedal. Thesystem 100 in FIG. 1 includes a processing center 102 capable offacilitating an analysis of the damaged vehicle's crash information 104.The analysis may include a comparison of the damaged vehicle's crashinformation 104 with collision data 106 to estimate the extent ofvehicle damage and determine a treatment for the vehicle. Throughoutthis description, the term crash is used in reference to the particularincident in which the vehicle was damaged and the term collision is usedin reference to one or more incidents in which another vehicle orvehicles were damaged. The analysis of the crash information 104 may beperformed by system personnel and/or a computing device at theprocessing center 102.

The crash information 104 provided to the processing center 102 includesspecific information related to the crash that damaged the vehicle andmay include information received from the vehicle owner 108, driver, oroccupant, an insurance agent 110 and/or entity of the damaged vehicle,an emergency responder, an accident investigator. The crash information104 may include impact characteristics of the vehicle involved in thecrash, which may be provided to system personnel and/or the processingcenter 102 by an observer of the damaged vehicle. For example, thedriver of the damaged vehicle may provide crash information such as theapproximate speed of the vehicle at the time of the crash and what areaof the vehicle was damaged. Other observed crash information provided tosystem personnel and/or the processing center 102 may include whetherthe vehicle's airbags deployed or if the vehicle is drivable. Inaddition, images of the damaged vehicle may be for comparison to imagesof vehicles of the same or similar type with known damage from othercollisions. Some impact characteristics of the crash may beautomatically relayed to system personnel and/or the processing center102 by telematic devices, e.g., sensors, operatively coupled to thevehicle. The sensors enable a computing device to automatically attainimpact characteristics such as vehicle acceleration, velocity, and/ordirection at the time of the crash. Additional crash information mayinclude the damaged vehicle's identification number (VIN) and relateddata, which may have been made available to system personnel and/or theprocessing center 102 prior to the crash. The VIN data may include themake, model, year, and type of vehicle as well as previous damage/repairinformation and insurance claim information associated with the damagedvehicle.

Collision data 106 generally includes records or compilations ofinformation involving other vehicles damaged in other collisions, suchas VIN data, historical loss information, images, telematic information,and vehicle damage evaluation. The collision data 106 may beperiodically updated and any of the collision data utilized by systempersonnel and/or the processing center 102 may be stored in the system100 and/or operatively coupled to the processing center.

The VIN data may include vehicle manufacturer information such asrecommended repair procedures and costs, vehicle part warranties, costsand market value estimations of various vehicles and vehicle parts, etc.The VIN database may also include vehicle safety information including,and not limited to, vehicle part recall information, safety notices,repair notices, etc. Historical loss information may include observed ormeasured amounts of vehicle damage associated with or resulting fromknown, observed, or measured aspects relating to a collision or impactof another vehicle, such as vehicle acceleration, velocity, and/ordirection. Some examples of historical loss data include vehicle crashtest results, bumper test results, traffic accident investigations, andthe like. Various impact characteristics such as vehicle acceleration,velocity, direction, and/or image can be compiled into a chart or tableand associated with known vehicle damage. A damage evaluation tool mayinclude a guide or template to be used in estimating the extent ofvehicle damage. For example, stored images and operating characteristicsof vehicles damaged in other collisions may be used to compare with likeimages and operating characteristics of the vehicle damaged in thecrash.

Treatment for the damaged vehicle can be facilitated by comparing thecrash information with the collision data. That is, the extent ofvehicle damage resulting from the crash can be estimated by comparingimpact aspects of the crash with similar impact aspects of similarvehicles involved in past collisions. The compilation of impactcharacteristics associated with known vehicle damage from similarvehicles involved in previous collisions can be used as a guide ortemplate to estimate the amount of damage that occurred to the vehicleinvolved in the crash.

Once the extent of vehicle damage has been estimated, an estimate fortreating the vehicle can be determined. In short, various levels ofvehicle damage may be equated with various levels of vehicle treatment.That is, the estimated extent of vehicle damage can be equated to atreatment complexity level. For example, minor, medium, and majorvehicle damage can be equated to minor, medium and major vehicle repair.Irreparable vehicle damage may be equated to a scrapping or salvagingtreatment. Once the vehicle treatment complexity has been estimated,system personnel and/or the processing center 102 may identify a vehicletreatment facility 112 capable of performing the requisite treatment. Avehicle transporter 114 may be contacted by system personnel and/or theprocessing center 102 to transport the damaged vehicle from the crashsite to the identified treatment facility 112, e.g., a service repaircenter, a scrapping or salvaging facility. For irreparable vehicles, thedamaged vehicle may be dismantled before scrapping and undamaged vehicleparts may be salvaged and stored at a warehouse 116 for reuse andresale.

FIG. 2 is a flow diagram 200 depicting an example embodiment of avehicle treatment process that may be implemented by the treatmentsystem 100 shown in FIG. 1. More particularly, the method 200 may beexecuted separately or cooperatively by system personnel and theprocessing center 102. Vehicle crash information is gathered foranalysis (block 202). The vehicle crash information may be provided tosystem personnel and/or the processing center 102 by a vehicle occupantor emergency responder communicating characteristics of the crash. Thecrash characteristics may include descriptions of the approximate speedthe vehicle was moving at the time of the crash, where the vehicle wasdamaged, the type of damage to the vehicle, whether the vehicle can beoperated and/or moved, if the vehicle's airbags or other safety systemswere deployed as a result of the crash, etc.

Crash characteristics may also be provided to system personnel and/orthe processing center 102 by the vehicle's engine control unit (ECU)and/or one or more telematic devices that are capable of monitoringand/or noting various vehicle functions, e.g., acceleration, velocity,and/or direction of the vehicle at the time of the crash, sometimesreferred to as event data recording (EDR). The telematic devices areoperatively coupled to the vehicle and may be configured toautomatically function when the vehicle is in operation. For example,the vehicle's operating information, e.g., acceleration, velocity,and/or direction of the vehicle, may be periodically monitored when thevehicle is moving. When a crash occurs, the monitored speed anddirection of the vehicle may be automatically attained and transmittedto system personnel and/or the processing center 102 as crashcharacteristics.

When the crash information is received by system personnel and/or theprocessing center 102, the crash information is analyzed to determine anestimate of the extent of damage caused to the vehicle during the crash(block 204). The analysis may include calculating the extent of damageby comparing the crash information 104 to collision data 106. Based onthe estimated vehicle damage, a treatment complexity level is determined(block 206). The treatment complexity level is an estimate indicatingthe level of difficulty involved with treating the damaged vehicle. Thetreatment of the vehicle may include repairing or replacing damagedvehicle parts, and in some instances where repairing the vehicle is toocostly, scrapping the vehicle. Once the estimated treatment complexitylevel is determined, one or more treatment facilities capable ofperforming the requisite treatment may be identified by system personneland/or the processing center (block 208). System personnel and/or theprocessing center 102 may then transmit a communication related to thetreatment of the damaged vehicle (block 210). For example, systempersonnel and/or the processing center 102 may contact one or moreidentified treatment facilities to initiate or inquire further in regardto the continued treatment of the damaged vehicle (block 210).

A flow diagram 300 of an example embodiment for gathering vehicle crashinformation is depicted in FIG. 3. Crash information may be received bysystem personnel and/or the processing center 102 from an individual(s)present at the crash site, such as a vehicle occupant or an emergencyresponder (block 302). For example, the driver of the vehicle maycontact system personnel and/or the processing center 102 and providethe approximate speed the vehicle was moving at the time of the crash(block 304), where the vehicle was damaged (block 306), descriptionsand/or images of the damaged vehicle, whether the vehicle can be startedand/or driven, if the vehicle's airbags or other safety systems weredeployed as a result of the crash, etc. In addition, similar and/oradditional crash information may be provided by the vehicle's EDR aswell.

In treatment systems 100 where telematic devices are utilized, similarcrash information may be automatically provided to system personneland/or the processing center 102 by a computing device and/or telematicdevices operatively coupled to the vehicle. In particular, while thevehicle is being operated, the vehicle's operating information may bemonitored by a series of measurements of operating conditions orcharacteristics pertaining to the operation of the vehicle. For example,one or more computing devices such as a mobile computing device, anon-board computing device, and/or a server device may be communicativelycoupled to sensors such as an accelerometer array operatively coupled tothe vehicle. The accelerometer array may monitor and/or measure theacceleration of the vehicle along several axes and/or travellingdirections. Measured operating information such as vehicle acceleration,velocity, and direction may be logged periodically (e.g., everymillisecond, every second, etc.) or conditionally on the occurrence ordetection of an event (e.g., a crash) and stored in the system 100, forexample, as an event log (e.g., crash log) in a data storage unit of thesystem or a remote storage unit communicatively coupled to the system.The crash log may include a timestamp to note the time of themeasurement. In one example configuration, system personnel and/or theprocessing center 102 may determine, derive, or deduce additional crashinformation. In particular, the vehicle acceleration at the time of thecrash may be considered primary crash information, wherein additional,or secondary, crash information may include a crash velocity and/or acrash direction, which may be mathematically derived by system personneland/or the processing center 102 from the acceleration monitored and/ormeasured via the accelerometer and computing device. More particularly,the system's 100 computing device(s) may monitor, via the accelerometerarray, acceleration associated with the vehicle in the X, Y, and/or Zaxes and create accelerometer logs. In some embodiments, the X-axis maybe oriented along a front-back axis aligned with the vehicle and/ormobile and/or on-board computing device, the Y-axis may be orientedalong a side-side axis aligned with the vehicle and/or mobile oron-board computing device, and the Z-axis may be oriented along a top-bottom axis aligned with the vehicle and/or mobile and/or on-boardcomputing device. However, these axes may be positioned in other ways.

Detection of a vehicle crash may be facilitated by the use of theaccelerometer. For example, a crash may be detected when a computingdevice operatively coupled to the accelerometer notes a significant,near immediate increase or decrease in the monitored acceleration in thefore-aft, lateral, and/or vertical direction of the vehicle, e.g., X, Y,and Z axes. Alternatively, a crash may be detected by a GPS unit viadetection of a significant increase or decrease in vehicle velocity, orthrough near-simultaneous activation of an emergency response such asthe deployment of an air-bag or an alert, e.g., automatic collisionnotification (ACN), etc.

A flow diagram 400 of an example embodiment for estimating the extent ofvehicle damage is depicted in FIG. 4. Some or all of the method forestimating the extent of vehicle damage may be implemented by systempersonnel and/or the processing center 102. In particular, systempersonnel may utilize crash characteristics provided by an individualpresent at the crash site, such as the driver and/or occupant of thedamaged vehicle or an emergency responder (block 402). For example,descriptions and images of the damaged vehicle and an approximate speedof the vehicle at the time of the crash and the direction of where thevehicle was damaged may be provided to system personnel by the driver ofthe vehicle. Alternatively, system personnel and/or the processingcenter 102 may utilize crash characteristics automatically attained bytelematic devices operatively coupled to the vehicle. Some examples ofcrash characteristics include, and are not limited to, vehicleacceleration, velocity, and/or direction. Some crash information may beattained by an accelerometer and an array of sensors at the time of thecrash and then transmitted via a wireless communication module to systempersonnel and/or the processing center 102. System personnel and/or theprocessing center 102 may then analyze the crash information. In oneexample embodiment, system personnel and/or the processing center 102may compare various combinations of crash characteristics to collisiondata (block 404). The collision data may include historical lossinformation of similar type vehicles damaged in past collisions. Thecollision data may be compiled from past collisions and/or fromlaboratory crash test results involving other vehicles of the same orsimilar type as the damaged vehicle. The collision data may furtherinclude one or several combinations of impact or collisioncharacteristics that are equated and/or associated to a known amount ofvehicle damage. For example, vehicle damage associated with front-endimpacts at various vehicle speeds may be associated with a list ofvehicle parts likely to need repair and/or replacement from suchimpacts. By comparing the crash characteristics of the damaged vehicleto impact and/or collision characteristics of the collision data, anextent of damage to the damaged vehicle may be estimated (block 406).

FIG. 5 depicts a flow diagram 500 of an example embodiment forestimating the treatment complexity level, which may be accomplished bysystem personnel and/or the processing center 102. The collision datamay include a range of treatment complexity levels associated withvarious amounts of vehicle damage. In general, a treatment complexitylevel represents the difficulty associated with treating the damagedvehicle and may include or be associated with a pricing schema having apredetermined price structure for treating the damaged vehicle. A rangeof vehicle treatment complexity levels may be delineated by the amountof involvement associated with repairing and/or replacing vehicle partsof the damaged vehicle, or to scrap the damaged vehicle. Each treatmentcomplexity level may include estimates or indications of the repair timeand cost associated with the type and amount of vehicle body parts thatmay be damaged, e.g., body panel (front, side, rear, quarter-panel,rocker, driver-side, and passenger-side), bumper, radiator, lights,water pump, battery, struts, frame, and gas tank. The several levels oftreatment complexity may include a speed or light repair, a medium ormoderate repair, a heavy or severe repair, not repairable, scrap, andsalvage, for example. A speed or light repair treatment designation mayindicate or estimate that one or two vehicle parts need repair orreplacement, or that minor refinishing may be required, but that nostructural damage occurred to the vehicle. A medium or moderate repairtreatment designation may indicate that a few vehicle parts requirerepair or replacement or that light structural damage occurred to thevehicle. A heavy or extensive repair treatment designation may indicatethat the vehicle is not drivable, significant structural damage occurredto the vehicle, more than five vehicle parts need repair or replacement,or a welded-on vehicle component needs replacement. A scrap designationmay indicate that the vehicle is to be scrapped and not repaired. Priorto scrapping, the damaged vehicle may be dismantled to salvage anyundamaged or usable vehicle parts.

The estimated extent of vehicle damage attained by system personneland/or the processing center 102 may include a list of vehicle partsestimated to be damaged (block 502). By comparing and matching thedamaged list of vehicle parts to the vehicle collision data (block 504),system personnel and/or the processing center 102 may identify therequisite treatment complexity level (block 506). For example, a vehicledamage estimate requiring less than 10 hours of repair time or $1000 invehicle parts and labor may be designated as a low treatment complexitylevel; a vehicle damage estimate requiring between 10-15 hours of repairtime or between $1000-$2500 in vehicle parts and labor may be designatedas a medium treatment complexity level; a vehicle damage estimaterequiring between 15-30 hours of repair time or between $2500-$5000 invehicle parts and labor may be designated as a high treatment complexitylevel; and a vehicle damage estimate requiring more than 30 hours ofrepair time, or having costs in vehicle parts and labor greater than thevalue of the damaged vehicle in an undamaged condition, may bedesignated as a scrapping treatment complexity level.

FIG. 6 depicts a flow diagram 600 of an example method for identifyingthe treatment facility for treating the damaged vehicle. Once thetreatment complexity level is estimated, system personnel and/or theprocessing center 102 may begin to determine an appropriate treatmentfacility for the damaged vehicle. The treatment complexity level isattained (block 602) and may be compared by system personnel and/or theprocessing center 102 to a list of treatment facilities that may becapable of providing the necessary treatment (block 604). Matching theestimated treatment complexity level with the treatment facilities inthe list may be based on one or more factors, such as a pricingstructure, treatment facility capability, treatment facility location,treatment facility quality rating and/or certification, treatmentfacility availability, time, etc. and combinations thereof. One or moreof these factors may also be weighted and/or prioritized by systempersonnel and/or the processing center 102 when determining a treatmentfacility for treatment of the vehicle. For example, a low complexitytreatment generally does not require a high skill level and theconvenience of a treatment facility near the vehicle owner may beconsidered to be more beneficial. Thus, for a low complexity treatment,the location factor of the treatment facility may be weighted and/orprioritized over some of the other factors. For medium or highcomplexity treatments, the skill level and/or performance record of thetreatment facility may be considered to be more important and thusweighted and/or prioritized over some of the other factors.

When a treatment facility is identified, a communication relating to thetreatment of the damaged vehicle may be sent by system personnel and/orthe processing center 102 (block 606). For example, the processingcenter 102 may transmit information associated with the treatment in theform of an SMS text, e-mail, phone call, facsimile, etc. to theidentified treatment facility. The information may also be provided tothe vehicle owner and/or other entities authorized by the vehicle owner,such as a collision repair facility, a vehicle scrap facility, emergencypersonnel, an insurance agent, etc. In addition, the informationtransmitted by the processing center 102 may include a request to thetreatment facility or a vehicle transporter to transport the damagedvehicle to the identified treatment facility.

Another example method for identifying the treatment facility fortreating the damaged vehicle is depicted in the flow diagram 700 shownin FIG. 7. System personnel and/or the processing center 102 receive thetreatment complexity level (block 702), which may then be compared tovehicle collision data. The vehicle collision data may compriseempirical data including measurements of damaged vehicles of the same orsimilar type to that of the vehicle damaged in the crash. Based on thecomparison, a determination of the type of treatment for the damagedvehicle may be made, generally, to repair the vehicle or salvage thevehicle (block 704). The determination of the type of treatment may bemade by system personnel and/or the processing center 102 comparing oneor more characteristics of the damaged vehicle's crash information to ahierarchy of vehicle collision data of similar type vehicles. If thedamaged vehicle is to be repaired, an extent of the repairs may bedetermined (block 706). The range of repair levels may vary from minorto medium to major and the range may be segmented in relation to thetreatment complexity levels. In other words, one range of vehicledamages may be associated to one particular treatment complexity level.

The time and cost to repair the damaged vehicle may also be consideredin the analysis to determine whether to repair or salvage the damagedvehicle. Additional factors that may also be considered in determiningthe treatment complexity level include the make, model, and year of thedamaged vehicle, and the availability and/or market desirability forundamaged vehicle parts. For example, an older model vehicle may be moreexpensive to repair because replacement vehicle parts may be difficultto obtain. Once the repair level has been determined, a repair treatmentfacility may be selected (block 708). At a minimum, the selected repairtreatment facility is capable of performing the level of repairnecessary. Additional factors that may be considered when determining arepair treatment facility may include the proximity of the repairtreatment facility to the damaged vehicle, e.g., collision site; thetreatment facility's availability to timely repair the vehicle; and, acurrent or prior business relationship between the repair treatmentfacility and the entity using and/or administrating the treatment system100. When the repair center is determined, information associated withthe repair of the vehicle may be transmitted from system personneland/or the processing center 102. Such information may include a requestto transport the damaged vehicle from the crash site directly to therepair treatment facility (block 710). The request to transport thevehicle may be sent to the selected repair treatment facility or to avehicle transporter 114 capable of transporting damaged vehicles fromcollision sites.

If the damage to the vehicle is too extensive or costly to be repaired,the damaged vehicle may be salvaged. In some instances where the damagedvehicle is determined to be a total loss, the vehicle may be immediatelysold or put up for auction or scrapped and shredded for its scrap metal(block 712). Scrapping the vehicle may be appropriate for low dollar,high curb weight vehicles where the value of the damaged vehicle isperceived to be in the scrap metal. In other instances, the damagedvehicle may be dismantled to salvage any value associated with thedamaged vehicle. For example, if the damaged vehicle includes undamagedvehicle parts, the vehicle may be dismantled and the undamaged vehicleparts may be harvested and stored in a storage facility 116 for lateruse and/or sale. The determination to sell or dismantle the damagedvehicle may include consideration of the treatment complexity level, themake, model, and year of the vehicle, and the market demand and/ordesirability of particular harvested vehicle parts, e.g., at-riskvehicle parts for vehicles that are no longer in production.Additionally, a higher monetized recovery of the damaged vehicle may beattained if the damaged vehicle is partially repaired and/or dismantledto a varying extent, and then sold. For example, higher end and latemodel vehicles and/or vehicle parts may be prepared for sale. Suchvehicles and vehicle parts, as well as rare or hard to find vehicles andvehicle parts may be privately or publicly sold or auctioned through asalvage treatment facility partnering with an entity using oradministrating the treatment system 100. Any unwanted vehicle parts thatremain after dismantling may be shredded or scrapped. Once the salvagelevel has been determined, a salvage treatment facility may beidentified from among the salvage treatment centers (block 714). At aminimum, the selected salvage treatment facility is capable ofperforming the level of salvage necessary. Additional factors may alsobe considered to determine a particular salvage treatment facility. Forexample, the proximity of the salvage treatment facility to the damagedvehicle, e.g., crash site. Further considerations for determining asalvage treatment facility may also include the availability to timelysalvage the vehicle, the existence of a current or prior businessrelationship between the salvage treatment facility and the entity usingor administrating the treatment system 100, etc. When the salvagetreatment facility is determined, information associated with thesalvage of the vehicle may be transmitted by system personnel and/or theprocessing center 102. Such information may include a request totransport the vehicle to the identified salvage treatment facility(block 716). The request to transport the vehicle may be sent to theselected salvage treatment facility 112 or to a vehicle transporter 114capable of transporting the damaged vehicle from the collision site tothe salvage treatment facility.

To further facilitate the treatment of the damaged vehicle, additionalinformation may also be transmitted by system personnel and/or theprocessing center 102 of the treatment system 100. In some instances, arequest for a quote to treat the damaged vehicle may be generated andsent to selected treatment facilities, e.g., repair or salvage centers.An example process for including information related to the damagedvehicle with the request for a quote to treat the damaged vehicle isillustrated in the flow diagram 800 shown in FIG. 8. The request for aquote to repair the damaged vehicle may be generated based in part onthe vehicle treatment complexity level (block 802) received by systempersonnel and/or the processing center 102 and/or any other information,such as the make, model, and year of the damaged vehicle, as well as atime and/or monetary limitation. In particular, a list of damagedvehicle parts may be generated (block 804) by system personnel and/orthe processing center 102 and sent to a prospective treatment facility,a prospective vehicle parts supplier, and/or the vehicle owner (block810). The generated list of damaged vehicle parts may include a list ofvehicle parts likely to have been damaged in the crash as reflected bythe vehicle treatment complexity level and may be sent along with arequest for a quote to repair the damaged vehicle. The quotes receivedfrom the various entities may be analyzed and compared by systempersonnel and/or the processing center 102 to select a repair treatmentfacility for repairing the damaged vehicle. Such analyses may considerthe time to repair the damaged vehicle, the work quality history of therepair treatment facility, etc.

Prior to requesting quotes for repairing the damaged vehicle, systempersonnel and/or the processing center 102 may compare the list ofdamaged vehicle parts to an inventory list of undamaged vehicle partsstored at a storage facility 116 or storage center (block 806). Theundamaged vehicle parts stored in the storage facility 116 may have beenharvested from previously scrapped or salvaged vehicles. Systempersonnel and/or the processing center 102 may revise the list ofdamaged vehicle parts to indicate any vehicle parts that are availableat the storage facility 116 (block 808). A repair treatment facilityquoting to repair the damaged vehicle may then utilize the informationfrom the damaged vehicle parts list in its quote for repairing thedamaged vehicle. For example, the prospective repair centers may beprovided the opportunity to purchase one or more vehicle parts stored atthe storage facility in its repair quote. Additionally, the cost andavailability of a particular vehicle part stored at the storage facilitymay also be presented to the vehicle owner in the form of the damagedvehicle parts list and the like with the opportunity to select andpurchase a particular vehicle part from the storage facility 116. Thevehicle owner may select and purchase all, none, or some of the vehicleparts held in the storage facility 116.

FIG. 9 illustrates a block diagram of an example treatment system 900capable of being incorporated into the treatment system 100 shown inFIG. 1 and supporting the processes described herein for treating avehicle damaged in a crash. The high-level architecture of the vehicletreatment system 900 includes both hardware and software applications,as well as various data communications channels for communicating databetween the various hardware and software components. The vehicletreatment system 900 may be divided into front-end components 902 andback-end components 904. The front-end components 902 include one ormore computing devices, such as a mobile computing device 910 and/or anon-board computing device 914. Either computing device 910, 914 may bepermanently or removably attached to a vehicle 908 and may interfacewith various sensors coupled to the vehicle 908 (e.g., a speedometer, anaccelerometer, a compass, a global position unit (GPS), etc.) and/or mayinterface with various external output devices in the vehicle 908, suchas one or more tactile alert systems, one or more speakers, one or moredisplays, etc.

Each of the mobile computing device 910 and the on-board computingdevice 914 is capable of performing all of the functions of thecomputing device described herein or may supplement the functionsperformed by the other computing device. The mobile computing device 910and on-board computing device 914 may communicate with one anotherdirectly over a wired or wireless link 916. In addition, the mobilecomputing device 910 and the on-board computing device 914 maycommunicate with a network 930 over wired or wireless links 912, 918,respectively. The network 930 may be a proprietary network, a securepublic internet, a virtual private network, or some other type ofnetwork, such as dedicated access lines, plain ordinary telephone lines,satellite links, etc., and combinations thereof. Where the network 930comprises the internet, data communications may take place over thenetwork 930 via an internet communication protocol.

The treatment system 900 may also include a notification alert system920 (e.g., automatic collision notification (ACN), advanced automaticcollision or crash notification (AACN), event data recorder (EDR)), thatmay record and/or transmit information associated with treating thevehicle 908 after being involved in a crash. The front-end components902 and the back-end components 904 communicate via the communicationnetwork 930. The back-end components 904 include a computing device suchas a server 940 device or system. The server device 940 may include oneor more processors 962 adapted and configured to execute varioussoftware applications and/or modules of the vehicle treatment system900, in addition to other software routines. The server device 940 mayfurther include a database 946 adapted to store the various softwareapplications, modules, and/or routines as well as data related to theoperation of the vehicle treatment system 900. The data may include, forexample, information collected by the mobile computing device 910 and/orthe on-board computing device 914 pertaining to the vehicle treatmentsystem 900 and uploaded to the server device 940, such as sensor inputs,analyses corresponding to the methods discussed above, and images. Otherkinds of information that may be stored in the database may includehistorical vehicle collision data compiled from crash data involvingvehicles categorized in the same or similar type of vehicle as thevehicle 908 and contact information relating to vehicle service repairand/or salvage treatment facilities, part suppliers, vehicletransporters, vehicle owner, insurance personnel, etc. The computingdevices 910, 914 and/or server device 940 may access or store dataand/or software applications in the database 946 when executing variousfunctions and tasks associated with the operation of the vehicletreatment system 900.

Although the vehicle treatment system 900 is shown to include one serverdevice 940, one mobile computing device 910, and one on-board computingdevice 914, it should be understood that additional server devices 940,mobile computing devices 910, and on-board computing devices 914 may beutilized. For example, the system 900 may include several server devices940 and numerous mobile computing devices 910, all of which may beinterconnected via the network 930. As discussed above, the mobilecomputing device 910 may perform the various functions described hereinin conjunction with the on-board computing device 914 or alone.Likewise, the on-board computing device 914 may perform the variousfunctions described herein in conjunction with the mobile computingdevice 910 or alone. In either instance, the mobile computing device 910or on-board computing device may not need to be present. Furthermore,the processing performed by the one or more server devices 940 may bedistributed among a plurality of server devices 940 configured in anarrangement known as “cloud computing.” This arrangement may provideseveral advantages, such as, for example, enabling near real-timeuploads and downloads of information as well as periodic uploads anddownloads of information. This arrangement may provide for a thin-clientembodiment of the mobile computing device 910 and/or on-board computingdevice 914 described herein as well as a primary backup of some or allof the data gathered by the mobile computing device 910 and/or on-boardcomputing device 914. All of the information involved with the treatmentsystem 100, for example, crash information, collision data, VIN data,images, historical loss information, damage evaluation tools, damagedvehicle parts list, inventory of vehicle parts stored at the storagefacility, vehicle transporters, treatment centers, customer contactinformation, insurance agent/entity contact information, etc. may bedisplayed in a variety of formats at the server device 940, whereinsystem personnel and/or the processing center 102 is provided access tosuch information for treating the damaged vehicle.

The server device 940 may have a controller 955 that is operativelyconnected to the database 946 via a link 956. The controller 955 mayalso be operatively connected to the network 930 via a communicationlink 935. It should be noted that, while not shown, additional databasesmay be linked to the controller 955 in a known manner. The controller955 may include a program memory 960, a processor 962 (e.g., amicroprocessor or a microcontroller), a random-access memory (RAM) 964,input/output (I/O) circuitry 966, and a user interface module 963 all ofwhich may be interconnected via an address/data bus 965. The userinterface module 963 facilitates human-to-machine interaction and mayinclude a display screen, keyboard, mouse device, microphone, speaker,etc. Although the I/O circuitry 966 is shown as a single block, the I/Ocircuitry 966 may include a number of different types of I/O circuits.The program memory 960 may be configured to store computer-readableinstructions that when executed by the processor 962 cause the serverdevice 940 to implement a server application 942 and/or a web server943. The instructions for the server application 942 may cause theserver device 940 to implement the methods described herein. While shownas a single block in FIG. 9, it will be appreciated that the serverapplication 942 may include a number of different programs, modules,routines, sub-routines, etc., that may separately or collectively causethe server device 940 to implement the server application 942. It shouldalso be appreciated that although only one processor 962 is shown, thecontroller 955 may include multiple processors and/or microprocessors.Similarly, the memory of the controller 955 may include multiple RAMs964 and multiple program memories 960. The RAM(s) 964 and programmemories 960 may be implemented as semiconductor memories, magneticallyreadable memories, and/or optically readable memories, for example.Further, while the instructions for the server application 942 and webserver 943 are shown being stored in the program memory 960, theinstructions may additionally or alternatively be stored in the database946 and/or RAM 964.

Alternatively, the vehicle treatment system 900 may include only thefront-end components 902. For example, a mobile computing device 910and/or on-board computing device 914 may perform any and/or all of theprocessing associated with compiling or gathering crash information,determining a treatment complexity level based on the crash information,determining a treatment for the vehicle based on the a treatmentcomplexity level; and transmitting information associated with thetreatment of the vehicle.

Referring now to FIG. 10, the mobile computing device 910 may include auser interface module 1002, a positioning module 1006 such as a globalpositioning system (GPS) module, a communication module 1020, a forwardimage capture module 1018, a rearward image capture module 1022, anaccelerometer array 1024, and a controller 1004. Similarly, the on-boardcomputing device 914 may include a user interface module 1002, a GPSmodule 1006, a communication module 1020, a forward image capture module1018, a rearward image capture module 1022, an accelerometer array 1024,and a controller 1004.

The mobile computing device 910 and on-board computing device 914 may beintegrated into a single device that can perform the functions of bothdevices. It will be appreciated that functions performed by either themobile computing device 910 or the on-board computing device 914 mayalso be performed by the on-board computing device 914 in cooperationwith the mobile computing device 910. The mobile computing device 910may be a general-use mobile personal computer, cellular phone,smartphone, tablet computer, wearable computer (e.g., a watch, glasses,etc.), or a device dedicated to facilitating treatment of a damagedvehicle. The on-board computing device 914 may be a general-use on-boardcomputer capable of performing the functions relating to vehicleoperation or dedicated to facilitate treatment of a damaged vehicle. Theon-board computing device 914 may be installed by the manufacturer ofthe vehicle 908 or as an aftermarket modification to the vehicle.Further, the mobile computing device 910 and/or on-board computingdevice 914 may be a thin-client device that outsources some or mostprocessing to the server device 940.

Similar to the controller 955, the controller 1004 includes a programmemory 1008, a microprocessor (MP) 1010, a random-access memory (RAM)1012, and input/output (I/O) circuitry 1016, all of which areinterconnected via an address/data bus 1014. Although the I/O circuitry1016 is depicted in FIG. 10 as a single block, the I/O circuitry 1016may include a number of different types of I/O circuits. The programmemory 1008 includes an operating system 1026, a data storage device1028, a plurality of software applications 1030, and a plurality ofsoftware routines 1034. The operating system 1026 may include one of aplurality of mobile platforms such as the iOS®, Android™, Palm® webOS,Windows® Mobile/Phone, BlackBerry® OS, or Symbian® OS mobile technologyplatforms, developed by Apple Inc., Google Inc., Palm Inc. (nowHewlett-Packard Company), Microsoft Corporation, Research in Motion(RIM), and Nokia, respectively. The data storage 1028 may includeapplication data for the plurality of applications 1030, routine datafor the plurality of routines 1034, and other data necessary to interactwith the server 940 through the network 930. In particular, the datastorage device 1028 may include vehicle collision data associated with avehicle type that includes the vehicle 908. The vehicle type may includethe make, model, and year of the vehicle. The vehicle collision data mayinclude one or more compilations of recorded measurements of damagedvehicle parts and components and the corresponding acceleration andderived vectors, e.g., velocity and direction, of such characteristicsattributed for the damage. In some embodiments, the controller 1004 mayalso include, or otherwise be operatively coupled for communication withother data storage mechanisms (e.g., one or more hard disk drives,optical storage drives, solid state storage devices, etc.) that mayreside within the mobile computing device 910 and/or on-board computer914 or operatively coupled to the network 930 and/or server device 940.

The GPS module 1006 may use “Assisted GPS” (A-GPS), satellite GPS, orany other suitable global positioning protocol or system that locatesvehicle 908 via the position of the mobile computing device 910 and/oron-board computing device 914. For example, A-GPS utilizes terrestrialcell phone towers or Wi-Fi hotspots (e.g., wireless router points) tomore accurately and more quickly determine the location of the vehicle908 via the mobile computing device 910 and/or on-board computing device914 while satellite GPS is generally more useful in more remote regionsthat lack cell towers or Wi-Fi hotspots. The GPS module 1006 may alsofacilitate the determination of the velocity and direction of thevehicle 908, via the coupling of the mobile computing device 910 and/oron-board computing device 914 to the vehicle.

The accelerometer array 1024 is one example of a telematic device ormodule that may incorporate one or more accelerometers positioned todetermine the acceleration and direction of movements of the mobilecomputing device 910 and/or on-board computing device 914, whicheffectively correlate to the acceleration and direction of movements ofthe vehicle 908. In some embodiments, the accelerometer array 1024 mayinclude an X-axis accelerometer 1024 x, a Y-axis accelerometer 1024 y,and a Z-axis accelerometer 1024 z to measure the acceleration anddirection of movement in each respective dimension. It will beappreciated by those of ordinary skill in the art that a threedimensional vector describing a movement of the vehicle 908 via themobile computing device 910 and/or on-board computing device 914 throughthree dimensional space can be established by combining the outputs ofthe X-axis, Y-axis, and Z-axis accelerometers 1024 x, y, z using knownmethods. Single- and multi-axis models of the accelerometer 1024 arecapable of detecting magnitude and direction of acceleration as a vectorquantity, and may be used to sense orientation and/or coordinateacceleration of the vehicle 908.

The forward and rearward image capture module 1018, 1022 may be built-incameras within the mobile computing device 910 and/or on-board computingdevice 914 and/or may be peripheral cameras, such as webcams, camerasinstalled inside the vehicle 908, cameras installed outside the vehicle908, etc., that are communicatively coupled with the mobile computingdevice 910 and/or on-board computing device 914. The image capturemodule 1018, 1022 may be oriented toward the front and rear of thevehicle 908. For example, the forward image capture module 1018 may beoriented toward the front of the vehicle 908 to observe the forward areaof the vehicle 908 while the rearward image capture module 1022 may beoriented toward the rear of the vehicle 908 to observe the rearward areaof the vehicle 908, or vice-versa. Some embodiments of the treatmentsystem 900 may have both a forward image capture module 1018 and arearward image capture module 1022, but other embodiments may have onlyone or no image capture module. Further, either or both of the forwardimage capture module 1018 and the rearward image capture module 1022 mayinclude an infrared illuminator 1018 i, 1022 i, respectively, tofacilitate low light and/or night image capturing. Such an infraredilluminator 1018 i, 1022 i may be automatically activated when light isinsufficient for image capturing.

The GPS module 1006, the image capture modules 1018, 1022, and theaccelerometer array 1024 may be referred to collectively as the“sensors” of the mobile computing device 910 and/or on-board computingdevice 914. Of course, it will be appreciated that additional GPSmodules 1006, image capture modules 1018, 1022, and/or the accelerometerarrays 1024 may be operatively coupled to the mobile computing device910 and/or on-board computing device 914. Further, the mobile computingdevice 910 and/or on-board computing device 914 may also include or becoupled to other sensors such as a thermometer, microphone, thermalimage capture device, biomedical sensor, etc. The microphone may beincorporated with the user interface module 1002 and used to receivevoice inputs from the vehicle operator while the thermometer and/orthermal image capture device may be used to determine fire or heatdamage to the vehicle 908, and the biomedical sensor may capturebiological characteristics of the vehicle operator.

The communication module 1020 may communicate with the server device 940via any suitable wired or wireless communication protocol network, suchas a wireless telephony network (e.g., GSM, CDMA, LTE, etc.), a Wi-Finetwork (802.11 standards), a WiMAX network, a Bluetooth network, etc.The communication unit 1020 may also be capable of communicating using anear field communication standard (e.g., ISO/IEC 18092, standardsprovided by the NFC Forum, etc.).

The mobile computing device 910 and/or on-board computing device 914 mayinclude the user-input interface 1002, which may include a “soft”keyboard that is presented on a display screen of the mobile computingdevice 910 and/or on-board computing device 914, an external hardwarekeyboard communicating via a wired or a wireless connection (e.g., aBluetooth keyboard), and an external mouse, or any other suitableuser-input device or component (see examples in FIGS. 10-13). Asdescribed earlier, the user-input module 1002 may also include amicrophone (not shown) capable of receiving voice input from a vehicleoperator as well as a display screen.

With reference to the controllers 955, 1004, it should be appreciatedthat although FIG. 10 depicts only one microprocessor 1010, thecontroller 1004 may include multiple microprocessors 1010. The memory ofthe controller 1004 may also include multiple RAMs 1012 and multipleprogram memories 1008. The controller 1004 may implement the RAM 1012and the program memories 1008 as semiconductor memories, magneticallyreadable memories, and/or optically readable memories, for example. Theone or more processors 1010 may be adapted and configured to execute anyof the plurality of software applications 1030 and/or any of theplurality of software routines 1034 residing in the program memory 1008,in addition to other software applications. One of the plurality ofapplications 1030 may be a client application 1032 that may beimplemented as a series of machine-readable instructions for performingthe various functions associated with implementing the vehicle treatmentsystem 900 as well as receiving information at, displaying informationon, and transmitting information from the mobile device 910 and/or theon-board computing device 914. A client application 1032 may function toimplement a system wherein the front-end components 902 communicate andcooperate with back-end components 904 as described above. The clientapplication 1032 may include machine-readable instructions forimplementing the user interface 1002 to allow a user to input commandsto, and receive information from, the vehicle treatment system 900. Oneof the plurality of applications 1030 may be a native web browser 1036,such as Apple's Safari®, Google Android™ mobile web browser, MicrosoftInternet Explorer® for Mobile, Opera Mobile™, that may be implemented asa series of machine-readable instructions for receiving, interpreting,and displaying web page information from the server device 940 or otherback-end components 904 while also receiving inputs from the vehicleoperator. Another application of the plurality of applications mayinclude an embedded web browser 1042 that may be implemented as a seriesof machine-readable instructions for receiving, interpreting, anddisplaying web page information from the server device 940 or otherback-end components 904 within the client application 1032.

Another of the plurality of client applications 1030 or routines 1034may include an accelerometer routine 1038 that determines theacceleration and direction of movements of the mobile computing device910 and/or on-board computing device 914, which correlate to theacceleration and direction of the vehicle 908. The accelerometer routinemay process data from the accelerometer array 1024 to determine one ormore vectors describing the motion of the vehicle 908 for use with theclient application 1032. In some embodiments where the accelerometerarray 1024 has X-axis, Y-axis, and Z-axis accelerometers 1024 x,y,z, theaccelerometer routine 1038 may combine the data from each accelerometer1024 x,y,z to establish the vectors describing the motion of the vehicle908 as it moves through three dimensional space. In some embodiments,the accelerometer routine 1038 may use data pertaining to less thanthree axes.

Another routine in the plurality of applications 1030 or routines 1034may include a vehicle velocity routine 1040 that coordinates with theGPS module 1006 to retrieve vehicle velocity and direction informationfor use with one or more of the plurality of applications, such as theclient application 1032, or for use with other routines.

Yet another routine in the plurality of applications 1030 or routines1034 may include an image capture routine that coordinates with theimage capture modules 1018, 1022 to retrieve image data for use with oneor more of the plurality of applications, such as the client application1032, or for use with other routines.

The user or vehicle operator may also launch or instantiate any othersuitable user interface application (e.g., the native web browser 1036,or any other one of the plurality of software applications 1030) toaccess the server device 940 to implement the vehicle treatment system900. Additionally, the user or vehicle operator may launch the clientapplication 1032 from the mobile computing device 910 and/or on-boardcomputing device 914, to access the server device 940 to implement thevehicle treatment system 900.

After the vehicle operating information (e.g., acceleration, velocity,and direction) has been gathered or determined by the sensors or themobile computing device 910 and/or on-board computing device 914,previously recorded collision data may be utilized to determine theextent of damage to the vehicle 908 involved in a crash. Once the extentof the damage has been assessed, a treatment for the vehicle 908 can bedetermined. For example, the mobile computing device 910 and/or on-boardcomputing device 914 may determine that the damaged vehicle can berepaired or scrapped, and where the damaged vehicle may be taken forsuch treatment. The mobile computing device 910 and/or on-boardcomputing device 914 may also transmit information associated with thetreatment of the damaged vehicle. For example, the transmittedinformation may be sent to a treatment facility capable of performingthe treatment and/or the information may be sent to a transportationfacility and include a request to transport the damaged vehicle to thetreatment facility.

In embodiments where the mobile computing device 910 and/or on-boardcomputing device 914 is a thin-client device, the server device 940 mayperform many of the processing functions remotely that may otherwise beperformed by system personnel and/or the mobile computing device 910and/or on-board computing device 914. In such embodiments, the serverdevice 940 may include a number of software applications capable ofreceiving vehicle operating information gathered by the sensors and/oracquiring collision data to be used in determining the extent of damageto the vehicle 908 involved in the crash. For example, the mobilecomputing device 910 and/or on-board computing device 914 may gatherinformation from its sensors as described herein, but instead of usingthe information locally, the mobile computing device 910 and/or on-boardcomputing device 914 may send the information to the server device 940for remote processing. The server device 940 may perform the analysis ofthe gathered crash information to determine the amount of damage to thevehicle 908 as described herein. The server device 940 may thendetermine whether the damaged vehicle can be repaired or scrapped, andwhere the damaged vehicle may be taken for such treatment. The serverdevice 940 may also transmit information associated with the treatmentof the damaged vehicle. For example, the information transmitted by theserver device 940 may be sent to a treatment facility and/or a transportfacility and include a request to transport the damaged vehicle to thetreatment facility, or the server device 940 may transmit theinformation to the mobile computing device 910 and/or on-board computingdevice 914.

FIGS. 11-14 depict application pages that may be presented on the userinterface 1002 of the mobile computing device 910 as part of the userinterface used to implement the vehicle treatment system 900. WhileFIGS. 11-14 depict pages or screens of information capable of beingpresented on the display 1002 of the mobile computing device 910, it isto be understood that the application pages or screens of informationcould be displayed on the display 1002 of the on-board computing device914 in addition to being displayed on the mobile device 910 or as analternative. In addition, the application pages may also be displayed onthe user interface 963 of the server device 940. The applications orpages may be generated by the mobile computing device 910/914 or sent tothe mobile computing device 910/914 by the server 940 (e.g., as with athin client). The user may launch the application from the mobilecomputing device 910/914 via any suitable manner, such astouch-selecting a start application icon 1104 on the display 1002 of themobile computing device 910/914 or speaking a voice command into themicrophone (not shown) of the mobile computing device 910/914. After theuser launches the application 1032, the application 1032 may begin torun on the mobile computing device 910/914 as described above inconnection to block 202, FIG. 2; or the mobile computing device 910 maycommunicate with the on-board computing device 914 and the clientapplication 1032 may begin to run on the on-board computing device 914.

With reference now to FIG. 11, a monitor screen 1100 of the clientapplication and/or routine may be displayed on the screen of the mobilecomputing device 910/914. The monitor screen 1100 may include a‘Calibrate” tab 1102, a “Start” tab 1104, a “Settings” tab 1106, and a‘Report’ tab 1108. When the user selects the “Calibrate” tab 1102, theclient application may execute a calibration routine. A calibrationscreen (not shown) may be displayed on the screen of the mobilecomputing device 910/914 during execution of the calibration routine,wherein the progress of the calibration routine may be indicated by anillustration showing the approximate status of the calibration routine.If desired, a user may cancel the calibration and/or set the calibrationroutine to run in the “background,” so as not to appear on the screen1100 of the mobile computing device 910/914.

When the user selects the “Start” tab 1104, the client application maybegin to monitor and collect data about vehicle operation. The collecteddata may be stored as described above and/or additional data may bemathematically determined from the collected data about vehicleoperation and also stored. Once started, a vehicle monitor screen 1200shown in FIG. 12 may be displayed on the screen of the mobile computingdevice 910/914. The vehicle monitor screen 1200 may include a “Stop” tab1202. If the “Stop” tab 1202 is selected by the user, the vehicletreatment system 900 will terminate vehicle operation monitoring. Thevehicle treatment system 900 may also be stopped by a voice command ofthe user. Alternatively, the vehicle treatment system 900, e.g.,gathering and analyzing of the vehicle operation and/or collision data,may be ceased by the mobile computing device 910/914 detecting that theengine of the vehicle 908 has stopped.

Referring now to FIG. 13, when the user selects the “Settings” tab 1106shown in FIG. 11, a settings screen 1300 may be displayed on the screenof the mobile computing device 910/914. The settings screen 1300 mayinclude a variety of information that the user or vehicle operator mayenter into the vehicle treatment system 900 via a “soft” keyboard 1306of the user interface of the mobile computing device 910/914. Suchinformation may include the vehicle owner's name and/or contactinformation 1302. Additional information may include the make, model,and year of the vehicle type 1304 of the vehicle 908 that will beutilized with the treatment system 900. The settings screen 1300 mayalso include a variety of parameters that may be entered and adjusted bythe user, such as the mode for turning on the treatment system 900,i.e., manual or automatic, etc. The parameters may be modified and savedby the user or vehicle operator via selection of a “Save” tab 1308 ofthe user interface on the mobile computing device 910/914.

Referring now to FIG. 14, when the user selects the “Report” tab 1108shown in FIG. 11, a report screen 1400 may be displayed on the screen ofthe mobile device 910/914. The report screen 1400 may include a list ofcontacts 1402 to be notified in the event of a crash. The contact list1402 may include the vehicle owner, insurance agent, etc., and may beentered and/or modified by the user via a “soft” keyboard 1406 of a userinterface of the mobile computing device 910. The list of contacts 1402may be saved by the user or vehicle operator via selection of the “Save”tab 1408 of the user interface of the mobile computing device 910.

Throughout this specification, plural instances may implementcomponents, operations, or structures described as a single instance.Although individual operations of one or more methods are illustratedand described as separate operations, one or more of the individualoperations may be performed concurrently, and nothing requires that theoperations be performed in the order illustrated. Structures andfunctionality presented as separate components in example configurationsmay be implemented as a combined structure or component. Similarly,structures and functionality presented as a single component may beimplemented as separate components. These and other variations,modifications, additions, and improvements fall within the scope of thesubject matter herein.

Additionally, certain embodiments are described herein as includinglogic or a number of routines, subroutines, applications, orinstructions. These may constitute either software (e.g., code embodiedon a machine-readable medium) or hardware. In hardware, the routines,etc., are tangible units capable of performing certain operations andmay be configured or arranged in a certain manner. In exampleembodiments, one or more computer systems (e.g., a standalone, client orserver computer system) or one or more hardware modules of a computersystem (e.g., a processor or a group of processors) may be configured bysoftware (e.g., an application or application portion) as a hardwaremodule that operates to perform certain operations as described herein.

In various embodiments, a hardware module may be implementedmechanically or electronically. For example, a hardware module maycomprise dedicated circuitry or logic that is permanently configured(e.g., as a special-purpose processor, such as a field programmable gatearray (FPGA) or an application-specific integrated circuit (ASIC) toperform certain operations. A hardware module may also compriseprogrammable logic or circuitry (e.g., as encompassed within ageneral-purpose processor or other programmable processor) that istemporarily configured by software to perform certain operations. Itwill be appreciated that the decision to implement a hardware modulemechanically, in dedicated and permanently configured circuitry, or intemporarily configured circuitry (e.g., configured by software) may bedriven by cost and time considerations.

Accordingly, the term “hardware module” should be understood toencompass a tangible entity, be that an entity that is physicallyconstructed, permanently configured (e.g., hardwired), or temporarilyconfigured (e.g., programmed) to operate in a certain manner or toperform certain operations described herein. Considering embodiments inwhich hardware modules are temporarily configured (e.g., programmed),each of the hardware modules need not be configured or instantiated atany one instance in time. For example, where the hardware modulescomprise a general-purpose processor configured using software, thegeneral-purpose processor may be configured as respective differenthardware modules at different times. Software may accordingly configurea processor, for example, to constitute a particular hardware module atone instance of time and to constitute a different hardware module at adifferent instance of time.

Hardware modules can provide information to, and receive informationfrom, other hardware modules. Accordingly, the described hardwaremodules may be regarded as being communicatively coupled. Where multipleof such hardware modules exist contemporaneously, communications may beachieved through signal transmission (e.g., over appropriate circuitsand buses) that connect the hardware modules. In embodiments in whichmultiple hardware modules are configured or instantiated at differenttimes, communications between such hardware modules may be achieved, forexample, through the storage and retrieval of information in memorystructures to which the multiple hardware modules have access. Forexample, one hardware module may perform an operation and store theoutput of that operation in a memory device to which it iscommunicatively coupled. A further hardware module may then, at a latertime, access the memory device to retrieve and process the storedoutput. Hardware modules may also initiate communications with input oroutput devices, and can operate on a resource (e.g., a collection ofinformation).

The various operations of example methods described herein may beperformed, at least partially, by one or more processors that aretemporarily configured (e.g., by software) or permanently configured toperform the relevant operations. Whether temporarily or permanentlyconfigured, such processors may constitute processor-implemented modulesthat operate to perform one or more operations or functions. The modulesreferred to herein may, in some example embodiments, compriseprocessor-implemented modules.

Similarly, the methods or routines described herein may be at leastpartially processor-implemented. For example, at least some of theoperations of a method may be performed by one or more processors orprocessor-implemented hardware modules. The performance of certainoperations may be distributed among the one or more processors, not onlyresiding within a single machine, but deployed across a number ofmachines. In some example embodiments, the processor or processors maybe located in a single location (e.g., within a home environment, anoffice environment or as a server farm), while in other embodiments theprocessors may be distributed across a number of locations.

The performance of certain operations may be distributed among the oneor more processors, not only residing within a single machine, butdeployed across a number of machines. In some example embodiments, theone or more processors or processor-implemented modules may be locatedin a single geographic location (e.g., within a home environment, anoffice environment, or a server farm). In other example embodiments, theone or more processors or processor-implemented modules may bedistributed across a number of geographic locations.

Unless specifically stated otherwise, discussions herein using wordssuch as “processing,” “computing,” “calculating,” “determining,”“presenting,” “displaying,” or the like may refer to actions orprocesses of a machine (e.g., a computer) that manipulates or transformsdata represented as physical (e.g., electronic, magnetic, or optical)quantities within one or more memories (e.g., volatile memory,non-volatile memory, or a combination thereof), registers, or othermachine components that receive, store, transmit, or displayinformation.

As used herein any reference to “one embodiment” or “an embodiment”means that a particular element, feature, structure, or characteristicdescribed in connection with the embodiment is included in at least oneembodiment. The appearances of the phrase “in one embodiment” in variousplaces in the specification are not necessarily all referring to thesame embodiment.

Some embodiments may be described using the expression “coupled” and“connected” along with their derivatives. For example, some embodimentsmay be described using the term “coupled” to indicate that two or moreelements are in direct physical or electrical contact. The term“coupled,” however, may also mean that two or more elements are not indirect contact with each other, but yet still cooperate or interact witheach other. The embodiments are not limited in this context.

As used herein, the terms “comprises,” “comprising,” “includes,”“including,” “has,” “having” or any other variation thereof, areintended to cover a non-exclusive inclusion. For example, a process,method, article, or apparatus that comprises a list of elements is notnecessarily limited to only those elements but may include otherelements not expressly listed or inherent to such process, method,article, or apparatus. Further, unless expressly stated to the contrary,“or” refers to an inclusive or and not to an exclusive or. For example,a condition A or B is satisfied by any one of the following: A is true(or present) and B is false (or not present), A is false (or notpresent) and B is true (or present), and both A and B are true (orpresent).

In addition, use of the “a” or “an” are employed to describe elementsand components of the embodiments herein. This is done merely forconvenience and to give a general sense of the description. Thisdescription, and the claims that follow, should be read to include oneor at least one and the singular also includes the plural unless it isobvious that it is meant otherwise.

Although the preceding text sets forth a detailed description ofnumerous different embodiments, it should be understood that the legalscope of the invention is defined by the words of the claims set forthat the end of this patent. The detailed description is to be construedas example only and does not describe every possible embodiment, asdescribing every possible embodiment would be impractical, if notimpossible. One could implement numerous alternate embodiments, usingeither current technology or technology developed after the filing dateof this patent, which would still fall within the scope of the claims.

It should also be understood that, unless a term is expressly defined inthis patent using the sentence “As used herein, the term ‘______’ ishereby defined to mean . . . ” or a similar sentence, there is no intentto limit the meaning of that term, either expressly or by implication,beyond its plain or ordinary meaning, and such term should not beinterpreted to be limited in scope based on any statement made in anysection of this patent (other than the language of the claims). To theextent that any term recited in the claims at the end of this patent isreferred to in this patent in a manner consistent with a single meaning,that is done for sake of clarity only so as to not confuse the reader,and it is not intended that such claim term be limited, by implicationor otherwise, to that single meaning. Finally, unless a claim element isdefined by reciting the word “means” and a function without the recitalof any structure, it is not intended that the scope of any claim elementbe interpreted based on the application of 35 U.S.C. §112, sixthparagraph.

What is claimed:
 1. A method implemented on a computer system includingone or more processors for treating a vehicle damaged in a crash, themethod comprising: receiving crash information about a damaged vehicle;determining, by the one or more processors, a treatment complexity levelassociated with treating the damaged vehicle based on the received crashinformation, the treatment complexity level including a price schedulefor treating the damaged vehicle or a time duration for completingtreatment of the damaged vehicle, wherein treating the damaged vehicleincludes repairing, salvaging, or scrapping the damaged vehicle;selecting, by the one or more processors, a treatment facility fortreating the damaged vehicle based on the determined treatmentcomplexity level; and transmitting, by the one or more processors,information associated with treating the damaged vehicle.
 2. The methodof claim 1, wherein transmitting information associated with treatingthe damaged vehicle includes transmitting information associated withtransporting the damaged vehicle to the selected treatment facility. 3.The method of claim 1, wherein determining a treatment complexity levelincludes evaluating, via the one or more processors, the crashinformation of the damaged vehicle with collision data of a vehicle typethat includes the damaged vehicle.
 4. The method of claim 1, whereindetermining a treatment complexity level includes analyzing the crashinformation of the damaged vehicle.
 5. The method of claim 1, whereinreceiving crash information about a damaged vehicle includes receiving adescription of the damaged vehicle.
 6. The method of claim 5, whereinthe description of the damaged vehicle includes an auditory and/or avisual description.
 7. A computer system for treating a vehicle damagedin a crash, the computer system comprising: a computing device includingone or more processors; one or more memory devices coupled to the one ormore processors of the computing device, the one or more memory devicesstoring executable instructions that when executed by the one or moreprocessors of the computing device cause the computer system to evaluatecrash information and determine a treatment complexity level associatedwith treating the damaged vehicle based on the crash information, thetreatment complexity level including a price schedule for treating thedamaged vehicle or a time duration for completing treatment of thedamaged vehicle, wherein treating the damaged vehicle includesrepairing, salvaging, or scrapping the damaged vehicle; and acommunication module coupled to the computing device and transmittinginformation associated with treating the damaged.
 8. The computer systemclaim 7, wherein the information associated with treating the damagedvehicle includes information associated with transporting the damagedvehicle to a selected treatment facility, and wherein selection of theselected treatment facility is based on the determined treatmentcomplexity level.
 9. The computer systems claim 7, wherein the crashinformation about the damaged vehicle includes a description of thedamaged vehicle.
 10. The computer system of claim 9, wherein thedescription of the damaged vehicle includes an auditory and/or a visualdescription.
 11. The computer system of claim 7, further comprising: ananalyzer operatively coupled to the one or more processors andevaluating the crash information of the damaged vehicle with acompilation of collision data of a vehicle type that includes thedamaged vehicle.
 12. The computer system of claim 11, wherein thecompilation of collision data includes a particular treatment complexitylevel equated to a particular collision data.
 13. The computer system ofclaim 11, wherein the compilation of collision data is stored on the oneor more memory devices.
 14. The computer system of claim 7, furthercomprising: one or more sensors coupled to the one or more processors tomonitor operating information of the damaged vehicle and facilitateproviding crash information of the damaged vehicle to the computingdevice.
 15. The computer system of claim 7, further comprising: one ormore sensors coupled to the one or more processors to monitor operatinginformation of the damaged vehicle and facilitate gathering crashinformation of the damaged vehicle.
 16. A non-transitorycomputer-readable storage medium storing instructions that when executedby one or more processors of a computer system cause the computer systemto: receive crash information about a damaged vehicle; determine atreatment complexity level associated with treating the damaged vehiclebased on the received crash information, the treatment complexity levelincluding a price schedule for treating the damaged vehicle or a timeduration for completing treatment of the damaged vehicle, whereintreating the damaged vehicle includes repairing, salvaging, or scrappingthe damaged vehicle; select a treatment facility for treating thedamaged vehicle based on the determined treatment complexity level; andtransmit information associated with treating the damaged.
 17. Thenon-transitory computer-readable medium of claim 16, wherein informationassociated with treating the damaged vehicle includes informationassociated with transporting the damaged vehicle to the selectedtreatment facility.
 18. The method of claim 16, wherein the crashinformation about the damaged vehicle includes a description of thedamaged vehicle.
 19. The method of claim 18, wherein the description ofthe damaged vehicle includes an auditory and/or a visual description.